Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains the best way to reach Australian Online Casinos and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of our team will read your message personally — we don't rely on automated replies to do the work of a real response.
If you can, tell us upfront what your message is about. A quick line such as "bonus query", "correction" or "partnership enquiry" helps us route it to the right person and get back to you sooner.
What We Can Help With
We cover new online casinos, pokies, live dealer games, payment methods and licensing for players in Australia, so most enquiries fall into one of these areas:
- Questions about our reviews — asking about how a particular operator, bonus offer or payment method works, or why we've ranked one site above another.
- Corrections — bonus terms, wagering requirements and licensing details change regularly at offshore operators. If something looks out of date, we want to know.
- Content suggestions — a topic you'd like us to cover in more depth, such as a specific payment method or a new casino you've come across.
- Partnership and editorial enquiries — if you represent an operator or a related business and would like to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — if you or someone close to you needs support around gambling, let us know in your message. We're not a support service ourselves, but we can point you towards Australian resources such as Gambling Help Online and the National Gambling Helpline.
Why We Can't Resolve Account or Payment Issues Directly
It's worth being clear about what a comparison site can and can't do. All the casinos featured on Australian Online Casinos are offshore operators, licensed and regulated outside Australia. That means account verification, deposits, withdrawals, bonus disputes and identity checks are handled entirely by the operator you've signed up with — not by us.
If you've run into a problem with a deposit, a delayed withdrawal, KYC verification or a bonus you believe was misapplied, the fastest path to a resolution is the casino's own customer support team, usually reachable through live chat or email from within your account. We're happy to hear about your experience for our own research purposes, but we're not able to intervene in individual account matters or process anything on an operator's behalf.
What Happens After You Send a Message
Every email is read and answered by a real person on our team, not a script. We aim to reply within a couple of working days, though this can stretch a little during busier periods — we'd rather take the time to give you an accurate answer than a quick but vague one.
If your enquiry touches on something we've published — a bonus figure, a licensing detail, a payment method — we'll check it against the latest information from the operator before replying, since terms at offshore casinos can shift without much notice.
Before You Write In
A few quick checks can sometimes save you a wait:
- If your question is about a specific casino's bonus terms, wagering requirements or maximum cashout, these are usually listed on the operator's own promotions page and can change after publication.
- If you're after guidance on choosing between operators, our rankings above weigh licensing, game range, payment options and bonus terms side by side, which may answer your question directly.
- If you're looking for casinos that operate outside the standard exclusion scheme, our guide to Best Non GamStop Casinos 2026 covers that separately.
A Note on How We Work
We keep our reviews independent and base our rankings on published licensing information, game libraries, payment methods and bonus terms rather than on commercial arrangements. If you believe something we've written is inaccurate or has affected you in any way, we genuinely want to hear about it — reader feedback is part of how we keep our content current for people comparing online casino australia options.
Thanks for taking the time to visit this page. Drop us a line whenever something's on your mind — we look forward to hearing from you.